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OpenAthens Troubleshooting Guide
If you want to check for any outages with OpenAthens, try the link below to the status guide. You can even subscribe by email (like I have) if you so choose. As more screenshot "How to" directions are requested, I will add them to this guide. At the moment, the most common/likely scenarios for using the guide, is for troubleshooting a "Forbidden Error" & for "Creating Local Patrons" to grant access to a student that for whatever reason cannot use passport.
OpenAthens Documentation & Training
This is the homepage for the OpenAthens Identity documentation (it's where you want to start if you are a librarian or similar) . Here you will find the help pages that the administration interface links to and an FAQ. The help links in the administration interface will usually be able to take you to an appropriate page, and there is also a search box at the top of each page. Sales information can be found at openathens.org.
OpenAthens Status Update
If you have a question about performance, outages, or scheduled maintenance, OpenAthens does a good job of updating this page.